Our return policy is 2 weeks for all in-store and online purchases and applies to regular priced merchandise only.
To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes must be in new condition with no outsole wear.
To complete your return, we require a receipt or proof of purchase.
If you would like to return your purchase please bring it into the store or mail back to:
Loop Running Supply Co.
115 Sandra Muraida Way
Austin, TX 78703
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
If you receive your order and it is damaged or not complete please contact us and we will do our best to make your order right.
Note: Certain products or sales may have product specific return requirements.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.